Shipping policy

Shipping Availability

We offer global shipping from our design studio in Hong Kong. Delivery costs depend on your order details and chosen shipping location, and the final amount will be shown at checkout.

 

Shipping Methods

Shipped via standard carriers (e.g., FedEx, UPS) for smaller orders or freight carriers for larger orders, with delivery times varying by destination.

 

Tracking and Insurance

All shipments are fully insured and trackable. Tracking information is provided once your order ships.

 

Damaged Goods

Inspect your order immediately upon delivery. If you notice any damage, please note it on the delivery receipt and contact us within 48 hours with photos and details. For other issues, such as defects or incorrect orders, please reach out within 7 days of delivery. We will arrange a resolution (repair, replacement, or refund).

 

Installation

Our furniture does not require installation. If you have questions about assembly or setup, please contact us for guidance.