Shipping Policy

Shipping Availability:
We offer global shipping from our design studio in Hong Kong. Delivery costs depend on your order details and chosen shipping location, and the final amount will be shown at checkout.

Shipping Methods:
Orders are shipped via standard international carriers (e.g., FedEx, UPS) for smaller parcels, or dedicated freight carriers for larger shipments. Delivery timelines vary by destination.

Tracking and Insurance:
All shipments are fully insured and trackable. Tracking information is provided once your order ships.

Installation:
Our furniture does not require installation. If you have questions about assembly or setup, please contact us for guidance.

Returns Policy

Standard Collection & Made-to-Order Furniture:
If you are unsatisfied with a standard collection item, accessory, or made-to-order furniture piece for any reason, we accept return or exchange requests within 14 days of delivery. Please contact our studio as soon as possible to secure a return authorisation.

Returned items must be shipped back to us in their original, unused condition with all original packaging intact. Return shipping fees and transit liabilities are the responsibility of the customer, and original delivery charges are non-refundable.

For all authorized returns, refunds are issued exclusively as Store Credit (valid for 12 months) upon safe receipt and physical inspection of the item. Cash or credit card refunds are not applicable.

For made-to-order furniture, a 20% restocking fee will be deducted from the total store credit balance.

Bespoke & Custom Design Pieces:
As bespoke design pieces are uniquely crafted to your specific dimensions or custom requirements, all custom products are non-refundable and cannot be returned or exchanged.

Damaged or Defective Deliveries:
Inspect your order immediately upon delivery. If you notice any damage, please note it on the delivery receipt and contact us within 48 hours with photos and details. For other issues, such as defects or incorrect orders, please reach out within 7 days of delivery. We will arrange an appropriate resolution through repair, replacement, or refund.

Cancellation:
Orders can be cancelled within 24 hours of order confirmation.

Warranty

We offer a 2-year limited warranty on all made-to-order furniture, covering manufacturing defects in materials and workmanship under normal use. Contact us with photos and order details for issues, and we’ll arrange repairs, replacement parts, or a replacement item, subject to inspection. The warranty excludes normal wear and tear, misuse, or damage from improper care.