General Questions

Where are your products made?
Our furniture is meticulously handcrafted in China by skilled artisans with decades of experience. We use high-quality, sustainable materials and ensure the highest level of quality control throughout the process. Each piece is carefully reviewed by our design team and production manager to meet our exacting standards before it reaches you.

Can I see the products in person?
We do not currently have a showroom open to the public. However, we are happy to provide detailed product images, videos, or arrange a virtual consultation to help you experience our furniture. Contact us at info@formandmoment.com for assistance.

Are your products made-to-order?
Yes, all our furniture is made-to-order, ensuring exceptional quality and attention to detail.

Can I customise my order?
We offer customisation for materials, finishes, and sizes. Contact us at info@formandmoment.com for a quote and to discuss your needs.

How do I place an order?
Standard items can be ordered online. For custom orders, contact us for a quote and to finalise details.

What are the lead times?

• Lead Time: 8-10 weeks for made-to-order items.
• Shipping: Once your item is finished, we target delivery within 4 weeks. Our shipping partners will contact you to schedule a delivery date and time. Delivery costs depend on your order and location, shown at checkout.
• Customised orders may require additional time to ensure they meet your exact specifications.

Do you ship internationally?
Yes, we offer global shipping to most countries. If you encounter any issues ordering from your location, please contact us at info@formandmoment.com for assistance.

What is your return policy?
Made-to-order furniture is non-returnable unless it arrives damaged, defective, or not as ordered. If you encounter any issues, please contact us within 7 days of delivery for resolution.

What is covered under warranty?
Our 2-year warranty covers manufacturing defects under normal use, excluding wear and tear or misuse. Contact us for assistance.

How do I care for my furniture?
Each piece includes care instructions. Generally, avoid direct sunlight, use coasters, and clean with a soft cloth and mild soap. Refer to your care guide for details.

Shipping & Delivery Questions

How are your products shipped?
Shipped via standard carriers (e.g., FedEx, UPS) for smaller orders or freight carriers for larger orders. Delivery times vary by destination.

What if my order is damaged during shipping?
Note any damage on the delivery receipt and contact us within 48 hours with photos. For other issues, such as defects or incorrect orders, please reach out within 7 days of delivery. We’ll arrange a repair, replacement, or refund.

Do you offer installation services?
Our furniture does not require installation. If you need assistance, contact us for guidance.

Payment & Billing Questions

Will I be charged sales tax?
Tax is included in the price shown. Additional charges may apply depending on your location and local regulations.

Do you accept international payments?
Yes, we accept Visa, MasterCard, and PayPal. Currency conversion fees may apply.

Other Questions

Do you work with interior designers or architects?
We offer a trade programme for designers and architects. Contact us at info@formandmoment.com for details.

Can I cancel my order?
Made-to-order orders can be cancelled within 24 hours of confirmation.