Returns Policy

Made-to-Order Furniture:
As our furniture is made-to-order to ensure the highest quality, we do not accept returns for change of mind or incorrect selections. If your item arrives damaged, defective, or not as ordered, please contact us within 7 days of delivery. We will work to resolve the issue through repair, replacement, or refund, as required by applicable consumer laws.

Cancellation Policy:
Made-to-order furniture orders can be cancelled within 24 hours of order confirmation.

Shipping Policy

Shipping Availability:
We offer global shipping from our design studio in Hong Kong. Delivery costs depend on your order details and chosen shipping location, and the final amount will be shown at checkout.

Shipping Methods:
Shipped via standard carriers (e.g., FedEx, UPS) for smaller orders or freight carriers for larger orders, with delivery times varying by destination.

Tracking and Insurance:
All shipments are fully insured and trackable. Tracking information is provided once your order ships.

Damaged Goods:
Inspect your order immediately upon delivery. If you notice any damage, please note it on the delivery receipt and contact us within 48 hours with photos and details. For other issues, such as defects or incorrect orders, please reach out within 7 days of delivery. We will arrange a resolution (repair, replacement, or refund).

Installation:
Our furniture does not require installation. If you have questions about assembly or setup, please contact us for guidance.

Warranty

We offer a 2-year limited warranty on all made-to-order furniture, covering manufacturing defects in materials and workmanship under normal use. Contact us with photos and order details for issues, and we’ll arrange repairs, replacement parts, or a replacement item, subject to inspection. The warranty excludes normal wear and tear, misuse, or damage from improper care.